A Note from our Passion Igniter
Thank you for purchasing a Riversong Guitar. Since the days of building custom guitars in the back of my families music store in Kamloops, It has been my dream to bring our new patent-pending guitars to your home and the world’s top stages. May you have many years of playing joy from your Riversong Guitar! – Mike Miltimore
Riversong Guitars warrants the original registered owner a limited lifetime warranty against defects in materials and workmanship. This is a non-transferable warranty with a 2 year limited warranty on electronics and hardware. On P-Series guitars designed by Riversong a non-transferable lifetime warranty against defects in materials and workmanship.
How To Register
Send us a copy of your unaltered proof of purchase, name and address within 90 days via mail to: Riversong Guitars, Warranty Department, 1305 Battle St, Kamloops, BC Canada, V2C 2N9.
OR complete our online submission form on our Registration page.
What Is Not Covered
Normal wear and tear and abuse are not covered. This includes and is not limited to: fret wear, guitar set-ups, subjective preference in tone and feel, finish damage from guitar stands, body salts, extreme temperature, high and low humidity damage and strings.
The Riversong Guitar must be purchased through an Authorized Dealer and must have an unaltered serial number. Warranties are to be sent to Riversong Guitars or an Authorized Service Depot complete with: a return authorization number from Riversong Guitars and a copy of the original purchase receipt. Shipping expenses to and from are at buyers’ expense. Riversong will update, repair, or replace warrantable issues at our discretion.
Mistreatment and Carelessness
Your Riversong instrument has been hand-built out of the finest materials in a controlled environment. The humidity level needs to be maintained between 35-45% RH. Warranty will be void if product has been damaged by misuse, alteration, accident, or neglect. This includes, and is not limited to, high or low humidity damage, extreme heat or cold, or unauthorized persons repairing or modifying the product.
This warranty is the only warranty made by Riversong Guitars and is in lieu of all other warranties expressed or implied. Riversong assumes no liability for loss of income, property damage, etc.
Prices and specifications are subject to change without notice. Questions? Please email us at firstname.lastname@example.org
Effective June 29, 2021